PRTG Manual: Sensor States

The color of a sensor shows its status. In the table below, you find a list of states a sensor can show. This list also reflects the hierarchy of states whenever PRTG shows summarized sensor states (in the device tree, or on geographical maps): the higher a status is in the hierarchy, the higher is its priority regarding when and how PRTG displays sensor states. For example, if all the sensors of a specific device show the Up status, but one of its sensors changes to the Down status, then the overall status of this device is Down as well (for example, displayed in red in the device tree view), because this status is higher up in the hierarchy.

i_round_blueThe Down and Down (Partial) states are equal in the status hierarchy.

Status Icon

Color

Status Name

Meaning

i_status_red

Red

Down

  1. PRTG is unable to reach the device or the sensor has detected an error. See section Sensor Behavior for the Warning and Down States for more information.
    i_round_blueBy design, a sensor does not record any data in its channels while it shows the Down status.
  2. Another reason for this status can be an error limit in the channel settings, or the Down status because of a lookup.
    i_round_blueIn this case, the sensor continues to record data in all channels although the sensor shows the Down status.

i_status_green_red

Green/Red

Down (Partial)

In a cluster, at least one cluster node reports this sensor as in the Down status, while at least one other cluster node reports the same sensor as in the Up status.

i_round_blueThis status is not available for sensors on remote probes in a cluster.

i_status_bright_red

Bright Red

Down (Acknowledged)

The sensor is down and the status has been acknowledged via the Acknowledge Alarm function. This indicates that an alarm has already been brought to attention. For acknowledged alarms, PRTG does not send further notifications. To show the Down (Acknowledged) status, right-click the sensor that shows the Down status. From the context menu, select Acknowledge Alarm. Then enter a comment and click OK.

i_status_yellow

Yellow

Warning

The sensor detected an error and shows the Warning status, but PRTG is trying to reach the monitored device again. The sensor might soon change to the Down status. See Sensor Behavior for the Warning and Down States for more information. Another reason for the Warning status can be a warning limit in the channel settings.

i_status_orange

Orange

Unusual

The sensor reports unusual values for this weekday and time of the day. The unusual detection is based on the sensor's historic average data. You can configure or disable unusual detection under Monitoring. You can also disable unusual detection for certain groups.
i_square_cyanFor more information, see section Group Settings.

i_status_green

Green

Up

The last scan was okay and the sensor receives data.

i_status_blue

Blue

Paused

The sensor is paused for a certain time span, indefinitely, or because of a dependency.

i_status_grey

Gray

Unknown

The sensor has not received any data yet or there is an error in (network) communication, likely on the probe system. If sensors persistently show this status, you might need to restart PRTG.

i_square_cyanFor extended troubleshooting, see the Knowledge Base: What to check if sensors are gray? and My sensors show an Unknown status after a PRTG core server restart. What can I do?

Sensor Behavior for the Warning and Down States

The Down status symbolizes that something is wrong with a device. There are various reasons for the Down status, for example, an interruption in the physical connection to the device or an internet connection outage.

After a failed request, PRTG tries to contact the device again before it sets a sensor to the Down status (this is true for almost all sensors):

  1. If a request to a device fails for the first time, the sensor changes to the Warning status. PRTG repeats the request and attempts to rescan the device immediately.
  2. If the second request also fails, the sensor changes to the Down status by default until the device is reachable again. You can change this behavior in the scanning interval settings of any object in the device tree. PRTG tries to reach the device with every scanning interval.

This procedure gives devices and services the chance to recover from a momentary overload and prevents false alarms. Still, you are immediately informed about any network issues.

i_round_redThis behavior does not apply to the Warning or Down states that result from warning limits or error limits in the channel settings This behavior also does not apply to channels that use lookups.

More

i_square_blueKNOWLEDGE BASE

What to check if sensors are gray?

My sensors show an Unknown status after a PRTG core server restart. What can I do?

 

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Sensor states

Basic Procedures